Return & Refund Policy

We aim to provide a hassle-free shopping experience. Here’s how we handle returns, exchanges, and refunds:

1. Return Eligibility

  • 30-Day Return Window: Returns are accepted within 30 days of receiving your order.

  • Conditions:

    • Item must be unused and in original condition

    • Packaging and tags (if applicable) must be intact

    • Proof of purchase required (receipt or order confirmation)

Items that don’t meet these conditions may not be eligible for return.

2. How to Start a Return

  • Contact Us: Email us at service@domoraee.com to initiate a return.

  • If approved, we will send you a return shipping label and instructions.

  • Important: Returns without prior approval cannot be processed.

3. Damaged or Incorrect Items

  • Inspect your order upon arrival.

  • If an item is damaged, defective, or incorrect, contact us immediately for a replacement or refund.

4. Non-Returnable Items

The following items are not eligible for return:

  • Perishable items (e.g., food, beverages)

  • Customized or personalized products

  • Gift cards

  • Sale or promotional items

If unsure, please reach out before returning an item.

5. Exchanges

  • To exchange, return the original item first.

  • Place a new order for the replacement item for faster processing.

6. International Orders (EU Customers)

  • For orders shipped to the European Union, returns or cancellations can be made within 14 days.

  • Must be unused, in original condition, and include packaging and proof of purchase.

  • This is in addition to our standard 30-day policy.

7. Refunds

  • Once your return is received and inspected, we will notify you of the refund status.

  • Refunds are processed to the original payment method and can take up to 10 business days to appear.

  • If you haven’t received your refund after 15 business days, contact us at service@domoraee.com.

8. Return Address

  • Please use the return shipping label provided by Posimasyβ„’.

  • Return Address:
    Posimasyβ„’
    520 Clement St, San Francisco, CA 94118

At Posimasyβ„’, we’re committed to making returns easy and fair because your satisfaction is our priority.